Job Description

Job Description and Duties

This position is located in the city of Stockton .

Under the general direction of the Staff Services Manager I, the Staff Services Analyst (functional job title of Work Incentives Planner) performs a variety of analytical duties related to benefits and work incentives planning for Department of Rehabilitation (DOR) consumers who receive Supplemental Security Income and/or Social Security Disability Insurance (SSI/SSDI) benefits. The Work Incentives Planner (WIP) will assist DOR consumers who are SSI/SSDI beneficiaries make informed choices regarding the impact of employment on public benefits including cash and health benefits, available work incentives, and reporting of wages and work incentives usage. This includes providing one-on-one work incentives planning, assistance and outreach services to Social Security beneficiaries with disabilities who want to work.

The goal is to assist SSI/SSDI consumers to successfully enter the workforce and increase their self-sufficiency by providing clear, accurate and credible analysis and information about the impact of work on benefits; providing access to work incentives; providing referrals to other supports such as Ticket to Work Employment Networks and/or appropriate community based organizations; and assisting with issues or problems related to benefits that may arise as the individual begins working. Responsibilities also include case reporting and recording in a manner that will meet and/or exceed all standards established by the DOR. The WIP will function within internal and external teams to deliver seamless services and to ensure that positive relationships are maintained resulting in the optimum outcome for SSI/SSDI consumers.

Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent must live and work in California. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time.
Multiple vacancies may exist.

You will find additional information about the job in the .

Special Requirements

Include JC#492599on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template . Applicants who do not submit the required information may not be considered for this job.

Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

• Do not submit any document(s) with your social security number on it

• Do not submit your exam result(s) along with your application.

• Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed application. This page is for examination use only.

Travel is required. The work of this position requires fieldwork and travel in the community and district.

Upon hire, applicant may be required to provide copies of transcripts or diploma.

A resume, cover letter, and statement of qualifications are required and must be submitted.

Statement of Qualifications - Candidates are REQUIRED to complete a Statement of Qualifications (SOQ) in addition to completing a standard State application. Only those candidates who submit all required documents by the final filing date will be considered.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

•        Experience working with Microsoft Office, including Outlook, Word, PowerPoint, and Excel

•        Excellent oral and written communications skills which will allow the employee to communicate with beneficiaries of Social Security and other individuals effectively and professionally over the telephone, in writing and in  person, including but not limited to Department of Rehabilitation counselors/team members, governmental agen cies, Employment Networks and other service providers/entities involved in the Social Security beneficiary’s return to work effort;

•        Effective advocacy and problem solving skills;

•        Mathematical calculation proficiency;

•        Sensitivity to individual needs, such as barriers created by disability, language, or culture (Bilingual/bicultural is preferred but not required);

•        Excellent organizational skills, which will allow the employee to manage multiple priorities and tasks and allow the employee to meet self-imposed and externally set deadlines.

•        Ability to analyze data and present ideas and information effectively both orally and in writing.

•        Ability to interpret and apply laws and regulations to specific situations.

•        Ability to prepare typed documents and accurate detailed reports clearly and concisely.

•        Ability to work independently with minimal supervision while meeting departmental performance expectations.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Examination Information

To obtain list eligibility for the Staff Services Analyst-General position(s), you must first take the online exam:

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Resumes or Cover Letters DO NOT take the place of the Statement of Qualifications. Applications without the SOQ will not be considered. The questions should be numbered and answered in order. SOQ should be no longer than two (2) pages in length, single-spaced, 14pt. Arial font.

  •        Describe your experience related to customer service.

  •        Describe the experience you have relaying information to clients or consumers.

  •        Describe your experience working with Microsoft Office, including Outlook, Word, PowerPoint, and Excel

• Other - A cover letter is required. 

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