Job Description

The Property Assessor/Estimator role is critical in ensuring accurate assessments, cost-effective repairs, and seamless customer experiences. You will be responsible for on-site assessments, damage evaluations, repair estimations, and client communication. This is a customer-facing role, requiring strong relationship-building skills with homeowners, insurers, and trade partners. The Property Assessor/Estimator is responsible for assessing property damage, preparing repair estimates, and ensuring compliance with building codes and insurance policies. 

Key Responsibilities

• Damage Assessment: Inspect properties, document damage, and ensure compliance.

• Repair Estimation: Prepare accurate cost estimates and minimize variations.

• Client Communication: Engage with homeowners, insurers, and brokers clearly.

• Claim Conversion: Drive approvals by explaining repair solutions effectively.

• Compliance & Risk: Ensure regulatory adherence and identify potential risks.

• KPIs: Optimize assessment turnaround, claim approvals, accuracy, and customer satisfaction.

Key Job Requirements

• 5+ years experience in insurance assessments, construction estimating, or property inspections. 
• Strong building & construction knowledge, with a focus on residential & insurance repairs. 
• Experience with digital assessment tools & estimating platforms (e.g., Wilbur, Xactimate, or similar). 
• Proficiency in Australian building codes, WHS standards, and insurance compliance. 
• Customer-facing experience, with strong communication & negotiation skills.-2 years experience in customer service, call centres, or insurance claims handling. 

Preferred Attributes 

• Customer-Centric Mindset – Able to engage with policyholders with empathy & professionalism. 
• Detail-Oriented & Analytical – Ensures high accuracy in reports & costings. 
• Problem-Solving Ability – Able to adapt assessments based on site conditions & client needs. 
• Resilience & Negotiation Skills – Handles complex claims & stakeholder expectations. 
• Tech-Savvy & Process-Driven – 
• Comfortable using technology & digital workflows for real-time claim management. 
• Capable of submitting assessments directly from site, reducing administrative delays. 
• Proficient in live virtual assessments, ensuring seamless remote inspections and faster resolution. 

If you would like to be a part of the Claim Central team then please submit your application. We look forward to hearing from you!

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