Job Description

What you can expect

As a Product, UX Designer at the forefront of our Zoom Contact Center, create top-tier visual designs and masterful micro-interactions to enhance user experience. You’ll blend beautiful visual design with thoughtful micro-interactions to elevate how millions of users connect and collaborate. This is the role for a designer who thrives on solving complex problems, thinks boldly, and brings ideas to life with impact.

About the team

At Zoom, we’re reimagining how the world connects, collaborates, and creates through our innovative, user-centered technology. Our design team is a collaborative, forward-thinking group focused on building seamless, human-centered experiences. We work across platforms, and functions to drive innovation and design at scale. If you're excited to make meaningful contributions that touch lives globally, you'll be in great company here.

Responsibilities

• Translating strategy into compelling product experiences that align with business goals and delight customers.

• Leading and contributing to design initiatives from concept to execution—balancing user needs, product goals, and technical constraints.

• Solving complex interaction and visual design problems using user-centered design principles and scalable design patterns.

• Collaborating cross-functionally with Product Managers, Engineers, and Researchers to ensure a cohesive and polished end-to-end experience.

• Creating clear, detailed design documentation and specifications to support development.

• Participating in and supporting user research efforts—such as usability testing and journey mapping—to uncover insights and validate solutions.

• Providing thoughtful feedback and informal mentorship to peers and junior designers.

• Communicating design rationale effectively to stakeholders, advocating for the user at every step.

What we’re looking for

• Have a strong portfolio demonstrating end-to-end product design across responsive web and mobile platforms.

• Bring a keen eye for detail and a passion for creating visually compelling, intuitive user interfaces.

• Demonstrate deep understanding of user-centered design principles, accessibility standards, and modern interaction patterns.

• Excel at working independently in fast-paced environments while managing multiple priorities and consistently delivering high-quality work.

• Collaborate effectively with cross-functional teams including product managers, engineers, and researchers to create cohesive user experiences.

• Contribute to and support user research activities such as usability testing, journey mapping, and stakeholder interviews.

• Possess a background in Design, Human-Computer Interaction (HCI), or a related field (or equivalent professional experience).

• Communicate design decisions and rationale clearly to a range of audiences, advocating for the user throughout.

• Mentor and support junior designers, fostering a culture of feedback, learning, and continuous improvement.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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