Nice CXone Developer Job at Tek Spikes, Plano, TX

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  • Tek Spikes
  • Plano, TX

Job Description

We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.

Key Responsibilities Solution Development

  • Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic.
  • Build, test, and deploy CXone routing scripts, workflows, and automation processes.
  • Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules.

Integration & API Work

  • Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors.
  • Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
  • Ensure secure data transfer and compliance across systems.

Platform Configuration

  • Configure users, skills, campaigns, call queues, and channel settings.
  • Manage and optimize contact center KPIs, routing strategies, and reporting dashboards.
  • Support workforce schedules, QM evaluations, and performance analytics.

Maintenance & Support

  • Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
  • Perform system updates, enhancements, and ongoing optimizations.
  • Collaborate with cross-functional teams (Ops, QA, Network, Product).

Documentation & Best Practices

  • Create technical documentation for scripts, integrations, and platform configurations.
  • Ensure solutions follow industry best practices for scalability, reliability, and security.

Requirements

Required Skills & Qualifications

  • 10-12+ years of hands-on experience with NICE CXone platform.
  • Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
  • Experience with REST APIs, JavaScript, JSON, XML.
  • Solid understanding of Omnichannel Contact Center operations.
  • Experience integrating CXone with CRM applications.
  • Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
  • Strong analytical and troubleshooting skills.

Preferred Skills

  • Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
  • Certifications in NICE CXone or cloud platforms (AWS/Azure).
  • Knowledge of VoIP, SIP, and telephony systems.
  • Exposure to automation tools (PowerShell, Python, or RPA).

Job Tags

Contract work,

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