Job Description

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE COMPUTER OPERATIONS MANAGER CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

Division/Program Summary

The New York City Department of Health and Mental Hygiene’s Division of Environmental Health works to prevent and control illness and injury related to environmental and occupational health risks through outreach, education, surveillance, and enforcement. With staff of 1,000, the Division covers a broad range of subject matter, including oversight of environmental investigations, lead poisoning, injury prevention, occupational health, food safety, childcare, radiation control, recreational and drinking water quality, air quality, climate health, vector control, veterinary public health and pest control.

Position Summary

The Director of IT will report directly to the Senior Director of Field operations. The Director of IT will oversee and manage a diverse team of IT staff, including Computer Associates and Service Technicians. This role is responsible for the planning, implementation, and support of technology solutions, with a specific focus on field inspection software and handheld devices. The Director of IT acts as the primary liaison between the Bureau, the Department of Information Technology (DIT), and the Department of Information Technology and Telecommunications (DOITT), ensuring all technical directives and policies are effectively implemented.

Job Duties And Responsibilities

• Supervises a diverse team of IT technical staff, and other staff members ensuring all project deadlines are met and fostering a positive collaboration among all team members.
• Oversees and coordinates communication between BFSCS, the Department of Information Technology and telecommunication (DOITT), and the Department of Information Technology (DIT), ensuring that Bureau policies and standards are effectively implemented.
• Directs and coordinates inspection projects with BESP, facilitating the exchange of information, updates, and feedback.
• Manages and coordinate Bureau handheld devices and updates, ensuring that all deployments are in sync with business rules and specifications.
• Supervises the installation, configuration and maintenance of software tools used for inspections, ensuring they meet the specific needs of the program.
• Provides oversight for identifying, troubleshooting and resolution of network, hardware and software issues, including upgrades, updates and data migration.
• Oversees the planning, and implementation of projects including identification and purchasing of new hardware and software.
• Performs routine maintenance, system validation, and diagnostics to ensure optimal performance.
• Provides high-level technical support and training for inspectors, and staff, on how to use inspection software, computer hardware and tools effectively.
• Reviews and incorporate inspector feedback to improve inspection processes, software and related tools.
• Ensures accurate documentation of all services activities, system changes, resolution steps and root cause analyses for long-term solutions
• Perform other tasks within title as required.

Why You Should Work For Us

• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment To Equity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

COMPUTER OPERATIONS MANAGER - 1007E

Minimum Qualifications

• Six (6) years of progressively responsible full-time paid experience supervising or administering computer operations involving a large-scale mainframe, network, or multi-tier computer environment at least 18 months of which shall have been in an administrative, managerial or executive capacity.
• A baccalaureate degree from an accredited college or university may be substituted for a maximum of two (2) years of general experience described above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of general experience described above on the basis of 30 semester credits for six (6) months of experience.
• A master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of general experience described above. In the absence of a master's degree, graduate credits in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of the general experience on the basis of 30 graduate semester credits for one (1) year of experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, or executive capacity.

Preferred Skills

• Project Management - Excellent verbal and written communication skills - Leadership skills - Technical proficiency - Excellent problem-solving skills - Attention to detail - Collaboration skills - Supervisory experience

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $68,214.00 – $92,760.00

Job Tags

Permanent employment, Full time, Work at office, Work from home, 2 days per week,

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