Job Description

Christian Brothers Automotive 

Benefits:

• Climate-Controlled Shop
• Closed Every Weekend To Spend Time With Family & Friends
• Continuous Training Available Through The CBA Flywheel Learning System
• Guaranteed Hours
• Locally Owned & Operated
• On the Job Training & Mentorship
• Performance Based Commission
• Salary + Commission
• Earn More With Team Performance Bonuses
• Weekly Lunches Provided

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:

820 N SH 360, Mansfield, United States, 76063

Job Overview:

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

Qualifications

• 2-4 years of sales experience or customer service experience (Retail, hospitality, service industry, or other sales focused roles)
• Comfortable with sales process - confident discussion pricing, overcoming objections, and recommending services
• Basic computer proficiency - familiar with email, scheduling tools, and point-of-sale or customer systems
• Ability to work in a fast paced environment
• Current driver’s license & must be able to pass a background check
• Driving record acceptable to our current insurance carrier-Personal & Interpersonal Skills
• Excellent communication skills
  Able to explain services clearly, listen actively, and build trust with customers and teammates
• Strong interpersonal and people skills
  Friendly, approachable, and comfortable working directly with the public
• Customer retention and follow-up experience
  Comfort with reaching out post-service, handling satisfaction surveys, or managing long-term customer relationships.-Dependable and professional
  Shows up on time, follows through, and represents the brand with integrity
• Positive attitude and team player
  Works well with others, contributes to a supportive team culture
• Organized and detail-oriented
  Able to handle multiple tasks, prioritize effectively, and stay on top of follow-ups

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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