Job Description

Concord Servicing, a leading full-scope loan servicer in the financial services industry, is looking for a motivated SOC Analyst to join our team. Our company delivers compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes.

As a SOC Analyst at Concord Servicing, you will be responsible for protecting our information systems and data against unauthorized access, modification, or destruction. Moreover, you will contribute to the design, implementation, and maintenance of our security posture, ensuring compliance with regulatory requirements and best practices in the industry. If you are passionate about information security in financial services and can bring a strategic mindset and technical expertise to the role, we encourage you to apply.

Responsibilities

• Monitor and inspect alerts to determine those that require additional analysis
• Gather and report on metrics regarding security systems
• Manage the security mailbox, and monitor and analyze the emails for threats including phishing and malware, and escalate as necessary
• Participate in the Investigation of security incidents - may prepare reports on intrusions as needed.
• Act as point of contact for our information security service providers
• Maintain documentation around processes and procedures
• Provide documentation detailing any additional information collected and maintained for each security investigation
• Work with team members to create necessary reports around incidents and metrics
• Monitor, evaluate, and assist with the maintenance of assigned security systems in accordance with industry best practices

Requirements

• Bachelor's degree or equivalent work experience
• Experience in roles that rely heavily on communication and documentation
• Experience with ticket systems
• Ability to triage problems, design and identify solutions and appropriately escalate issues in fast-paced environment
• Excellent problem-solving and analytical skills, with attention to detail, accuracy, and prioritization
• Strong communication, interpersonal, and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences
• Self-driven, proactive, and able to work in a fast-paced, dynamic environment
• Capable of successfully multi-tasking while working independently or within a group environment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Wellness Resources

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