Senior Salesforce Developer Job at Omniskope, Remote

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  • Omniskope
  • Remote

Job Description

We are seeking a highly skilled Salesforce Developer with extensive expertise in Field Service Lightning (FSL), Service Cloud, and enterprise-grade integrations to join our dynamic team. The ideal candidate will play a key role in designing, developing, and implementing scalable Salesforce solutions that streamline field and contact center operations, drive automation, and seamlessly integrate with critical enterprise systems in large-scale environments.

Key Responsibilities

  • Design and configure core FSL components: Service Territories, Work Types, Work Orders, Service Appointments, Skills, and Resources.
  • Implement Scheduling Policies, Optimization Rules, and Dispatcher Console configurations to enhance field efficiency
  • Build and customize FSL Mobile solutions with offline capabilities and tailored UI for field technicians
  • Automate FSL workflows using Process Builder, Flow, Triggers, and Apex (e.g., work order routing, technician tracking, inventory updates)
  • Ensure secure, role-based access with Profiles, Permission Sets, and data visibility best practices
  • Create real-time performance dashboards and reports using SOQL, SOSL, and Lightning Reports
  • Implement and enhance Service Cloud features including Case Management, Queues, Assignment Rules, Entitlements, and Knowledge Base
  • Set up Omni-Channel routing and integrations with CTI, chatbots, and messaging platforms for real-time agent workflows
  • Extend Service Console functionality through custom Lightning components to improve agent productivity and customer visibility
  • Automate SLAs, escalations, and customer support flows with Apex and Flow
  • Integrate Service Cloud with enterprise systems like CRMs, ERPs, CTI, and ticketing platforms
  • Design and implement robust, scalable integrations using REST/SOAP APIs, Platform Events, External Services, and middleware (MuleSoft, Dell Boomi, Azure Integration Services, etc.)
  • Develop and maintain complex, event-driven and real-time integration patterns for seamless data exchange with ERPs, inventory systems, IoT devices, and data lakes
  • Collaborate with enterprise architects and integration teams to align Salesforce with microservices architectures, enterprise data hubs, and large-volume data flows
  • Ensure secure integration practices including OAuth, named credentials, certificate-based auth, and encrypted payloads
  • Optimize Apex code, batch jobs, and Lightning performance for high-volume environments
  • Use Salesforce DX, Git, Jenkins, Copado, or other CI/CD pipelines for version control and automated deployments
  • Work with cross-functional stakeholders to gather requirements, estimate effort, and deliver scalable solutions in Agile teams

Required Skills & Qualifications

  • 10+ years of Salesforce development experience including Apex, LWC, and Triggers
  • 3+ years of hands-on experience in Field Service Lightning (FSL) and Service Cloud implementation
  • Deep understanding of FSL Scheduling Optimization, Mobile App customization, and Work Order lifecycle
  • Strong expertise in Service Cloud features such as Omni-Channel, Case Management, and Service Console
  • Proven experience integrating Salesforce with ERP, CTI, CRM, and IoT systems using APIs and middleware
  • Proficiency in SOQL, SOSL, Batch Apex, Queueable, and Asynchronous Apex
  • Hands-on experience with Salesforce DX, Git, Jenkins, and CI/CD pipelines
  • Solid understanding of Salesforce Security Model, Sharing Rules, Profiles, and Permission Sets
  • Experience working in complex, large-scale enterprise environments with high data volumes

Preferred Qualifications

  • Salesforce Certified Field Service Consultant (Highly Preferred)
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Platform Developer I & II
  • Experience with predictive maintenance, AI, Einstein Bots, or IoT integrations
  • Familiarity with event-driven architecture and Kafka/RabbitMQ-based integrations

Job Tags

Full time, Without location,

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