Job Description

Path Behavioral Healthcare

Receptionist:

Bilingual in Spanish and English is  required.

SUMMARY: PATH Behavioral Health, an expanding force in the realm of behavioral

health, is on the lookout for outstanding individuals to join aur dynamic team. Path is

dedicated to redefining the mental health care experience by offering clients a fully

integrated system of care, built on a foundation of zero barrier access. We are driven

by the belief that everyone deserves compassionate, high-quality mental health care,

especially those who have been historically underserved. As we continue to extend

aur reach aeross Salt Lake, we're eager to welcome an Office Receptionist to ensure

seamless daily operations and provide exceptional support for both aur clients and

staff. The Office Receptionist is an essential part of aur unique, collaborative care

team, working alongside the office coordinator, therapist and behavior managers all

within aur one-stop agency. Embrace this exciting opportunity, and contribute to aur

mission of reshaping the landscape of mental health serviees.

Day-To-Day Responsibilities

1. Efficiently, professionally, and pleasantly answer all incoming calls.

Schedule new clients for intake appointments, providing explanations about

what to bring and what to expect during their first appointment. Verify

clients' insurance when scheduling.

2. Collaborate with clients and billing to resolve any insurance issues that may

impact their ability to receive treatment.

3. Check in clients upon arrival and sean their completed paperwork into the

electronic health record. Notify the provider of the client's arrival.

4. Schedule return appointments for clients and check them aut at the end of

their visit. Review and update clients· care records, submitting them to the

billing department.

5. Gather client information to assist the billing department in the event of a

coding denial. Maintain a professional relationship with clients as the face

of Path Behavioral Healthcare, contributing to their care experiences.

6. Mail client satisfaction surveys to clients seen that day by the end of the

workday.

7. Request and sean prior care records as needed by clinical providers at the

site. Follow up on requests to ensure that information is available.

8. Clean common areas.

9. Manage mail, faxes, and office supply ordering for the site.

10. Consistently serve in a professional and collaborative capacity.

11. Fully understand and comply with all organizational processes and policies.

12. Proactively take the initiative to assist clients and others.

13. Attends all company education seminars and seeks other opportunities to

grow knowledge of company and work responsibilities.

14. Participates in site team meetings and company meetings, and volunteers

for special projects or committees that would enhance professional growth.

QUALIFICATIONS:

Education: Required: High school diploma or equivalent.

Certification: Must hold active First aid and CPR certification or be willing to obtain

certifications.

Experience/Skills: This is an entry level position, experience is a plus. Experience

working in an electronic health record is preferred. Bilingual in Spanish and English is

required.

Physical Effort: Requires the ability to work under stressful conditions and to work

irregular hours. Requires sitting for extended periods of time, viewing computer

monitors, and keyboarding.

Communication Skills: Candidates must possess excellent verbal and written

communication skills in order to communicate professionally via telephone and in

writing. Strong grammar and writing skills are crucial for clear and concise

communication with clients, colleagues, and other healthcare professionals.

Essential Technical/Motor Skills: Candidates must achieve competency in the

Electronic Health Record (EHR) program, telehealth services, and any additional

software programs utilized by the company, ensuring efficient access and updating

of client information. The role requires fine dexterity, adept handling, and proficient

gripping abilities to perform various tasks.

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