Job Description

About Us Working at Earl Stewart Toyota means you have a true career path to follow... even if it leads you beyond our company to a new field or career. We innovate. We learn from our team members to grow as an organization. We know what we don't know... this is why be practice reverse-mentoring (some of us older guys have a lot to learn) and use employee self-evaluations. We are a car dealership, that's true... but we are more than that. We are 150+ human beings ranging in age from 21 to 76, men and women from almost every imaginable background. We have recently adopted a non-smoking workplace policy. We operate under a sound ethical code. We belong in the 21st century. We are Earl Stewart Toyota.

RESPONSIBILITIES:

• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Provide basic information to callers who have general inquires
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
• Greet walk-in customers and appoint to appropriate salesperson

REQUIREMENTS:

• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
• Must be willing to submit to a drug screen & background check
• Weekend shift – must be available weekends
• Evening shift - must be available evenings

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