Job Description
Benefits: - Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Free food & snacks
Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions, including ADHD, depression, anxiety, bipolar disorder, schizophrenia, dementia, and more. Our services span adolescent and adult psychiatry, medication management, and psychotherapy.
At PNS, our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and invest in our employees through ongoing opportunities for learning and growth.
Job Summary: The Patient Care Coordinator serves as the first point of contact in a fast-paced mental health setting, handling front desk responsibilities such as check-ins, check-outs, appointment scheduling, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings.
Key Responsibilities: - Welcome all patients with an inviting and positive attitude.
- Check patients in and collect copays.
- Check patients out and schedule follow-up appointments.
- Ensure provider's schedules are full and if there are openings call patients on the waitlist.
- Schedule and confirm appointments for existing patients.
- Assisting provider with filling out paperwork brought in by the patient and or faxed by insurance company/EDD and assist with letters when needed.
- Relaying patient messages/concerns to providers via email and effectively communicate back to patients what the provider's response is.
- Answering and returning patient calls as well as responding to their voicemails in a timely manner.
- Being a team player who is willing to help when and where it is needed.
- Flexibility with locations if coverage is needed.
- Ability to handle a high-volume office.
Skills and Qualifications: - Previous experience or training/education working in a medical facility.
- Must be friendly, outgoing, “people oriented”.
- Excellent communications skills, both written and oral.
- Telephone and computer skills.
- Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
- Intermediate math and computer skills.
- Must be able to interact with all levels of staffing in a professional manner.
Education and Experience: - High School Diploma required. College or college-equivalent education is preferred.
- Psychiatric practice experience recommended.
- Medical Assistant Certification (Preferred).
- BLS/CPR Certification (Preferred).
Compensation and Benefits: - PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
- Hourly rate based on skill, experience and tenure of your profession.
Job Tags
Hourly pay, Work at office,