Job Description

Join Our Team as a Part-Time Technical Outreach Specialist!

We're an established HVAC business with good vibes and a 20-year history of serving our community. We're looking for a Part-Time Technical Outreach Specialist to join our team. If you're a friendly, tech-savvy communicator who enjoys connecting with people and wants to be a positive brand ambassador, this is the perfect opportunity for you! This is an entry-level role focused on building relationships, not high-pressure sales.

What You'll Do

As our Technical Outreach Specialist, you will be a crucial link between our technical team and our customers, ensuring a smooth and positive experience. Your primary responsibilities will include:

• Technical Support & Estimate Preparation: Assist our field technicians by visiting customers, performing Manual J calculations, helping prepare site estimates, and drafting clear, detailed proposals for customers.
• Proactive Estimate Follow-Up: Act as a friendly point of contact to follow up on submitted estimates, answer technical and non-technical questions, and ensure customers have all the information they need to make a confident decision.
• Customer Care Outreach: Connect with our existing customer base by text, email, and phone calls to share information about our maintenance plans, duct inspections, duct cleaning, and dryer vent cleaning services to maximize the lifespan of their systems, keep their ducts clear of organic growth, reduce energy bills, improve air quality, and keep their homes safe.
• Brand Ambassadorship: Be a positive voice for our company, building relationships and ensuring every customer interaction reflects our commitment to quality service and good vibes.

Why Choose Us?

• Established Company: We've been a trusted name in the community for over 20 years.
• Supportive Team: Work alongside friendly and dedicated professionals.
• Community Impact: Make a real difference in the lives of our customers.

Perks You'll Appreciate

• Competitive Compensation: Based on your experience.
• Paid Time Off: Accrued based on your experience.
• Opportunities for professional development.
• A positive and supportive work environment.

What We're Looking For

• Technical Aptitude: A genuine interest in how things work. You don't need to be an HVAC expert, but you should be eager to learn the technical basics of our services.
• Excellent Communication Skills: You're a natural on the phone – clear, friendly, and professional. You enjoy talking to people and building rapport.
• Organizational Skills: Strong ability to manage follow-up schedules, track customer interactions, and handle multiple tasks efficiently.
• Proactive Mindset: You're a self-starter who enjoys taking initiative, whether it's making the next call or finding a better way to explain a service.
• Computer Proficiency: Comfortable using computers for data entry, email, and learning new software including AI tools.
• Excellent Organizational Skills: The ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Attention to Detail: Meticulous and accurate in all data entry and record keeping.
• Communication Skills: Positivity, strong written and verbal communication skills, with the ability to handle customer inquiries professionally.

Ready to join a team that values your communication skills and technical curiosity? Apply now, we're excited to connect!

This company provides equal employment opportunities to all applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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