Job Description
Description Our Company Los Angeles Center of Nose Throat and Allergy (LA CENTA) is dedicated to providing university caliber subspecialty care in the community setting. We are a company founded on the principle of availability and strive to improve the quality of community healthcare in Los Angeles and beyond. We aim to change the way healthcare is delivered and perceived.
Job Summary Medical receptionists are the face of the organization. All medical receptionists are expected to be friendly and helpful. As a medical receptionist, you are often the first person that a patient comes across when entering the office. It is your responsibility to make LA CENTA’s first impression. This is a very important position that should not be taken lightly!
Job Duties And Responsibilities - Welcomes and greets patients and visitors, in person or on the telephone; answering or referring inquiries.
- Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.
- Verifies patient demographics and insurance information when scheduling appointments.
- Communicates to patients when a physician is running behind schedule.
- Optimizes patients' satisfaction, physician time, and treatment room utilization by notifying back office staff when patients have arrived.
- Prepares lab requisition forms as requested by physicians
- Scans Radiology and Lab requisitions to patient files.
- Records outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs and in-office appointments in AdvancedMD
- Keeps patient appointments on schedule by reviewing service delivery compared to schedule; and notifying Office Manager of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Assist in the creation of new patient welcome packets.
- Other duties, as assigned.
Requirements Qualifications and Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required.
- HS Diploma / GED Required
- At least 1 year of front desk reception experience in a medical setting
- Ear Nose Throat & Allergy specialty clinic experience preferred
- Must be bilingual - fluent in both English and Spanish
- General knowledge of HIPAA
- Must be able to travel within our various Los Angeles based clinics
- Computer literate, ability to type at least 40 wpm
Physical Demands Required The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
- Sit for long periods at a time
- Use hands and fingers in repetitive motions, daily
- Ability to lift, push, pull up to 20 lbs. periodically
- Travel to clinic locations or sites as needed
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Here at LA CENTA we offer 100% employer paid medical HMO plan, voluntary dental, and voluntary vision insurance. Some perks include employee highlight incentives, paid time off and more! Come be a part of our growing organization and its opportunities for your career development! You will learn and develop alongside a team of professionals who aim to excel in the healthcare industry. Apply now!
Equal Employment Opportunity LA CENTA is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws. LA CENTA does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.'
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