Company: eGastroMD
Job Type: Full-Time | Remote
Pay: $27-$35 per hour
eGastroMD is a gastroenterology-focused patient support organization dedicated to providing compassionate, efficient, and high-quality communication services. We help patients navigate appointment scheduling, service inquiries, portal access, and non-clinical gastroenterology questions with professionalism and care. As we grow, we are seeking a reliable Live Chat Representative to join our remote support team.
The Live Chat Representative will assist patients, providers, and general users through eGastroMDs online chat platform. This role focuses on delivering prompt, accurate, and empathetic assistance while maintaining a professional, patient-first approach. Ideal candidates are excellent communicators, fast typists, and able to manage multiple conversations in a remote environment.
Respond quickly and professionally to all incoming live chat requests.
Provide non-clinical support regarding services, appointment inquiries, preparation instructions, and patient portal navigation.
Assist with scheduling requests or direct users to the appropriate department.
Document all chat interactions accurately in internal systems.
Escalate urgent or complex concerns to the proper administrative or clinical team.
Maintain a friendly, empathetic, and patient-focused tone at all times.
Handle multiple chat conversations simultaneously while keeping accuracy and speed.
Meet performance goals related to response time, service quality, and customer satisfaction.
Uphold HIPAA regulations and safeguard all patient information.
High school diploma or equivalent; college coursework preferred.
Experience in live chat support, customer service, or healthcare communications preferred.
Strong written communication and excellent typing speed.
Ability to multitask and remain organized in a busy chat environment.
Tech-savvy and comfortable navigating multiple platforms.
Calm, patient, and professional demeanor.
Reliable internet connection and the ability to work in a quiet remote setting.
Familiarity with medical terminology or gastroenterology is a plus.
Competitive hourly rate
Performance bonuses and incentive pay
Overtime opportunities
100% remote position
Work-from-home technology support
Ongoing coaching and professional development
Supportive virtual team environment
...Delivery Driver/Laborer (Regional Route, Home almost Every Night) Enjoy the Perfect Blend of Driving and Physical Work! The Tribute Companies Ashley, IN Do you enjoy commercial truck driving but really want to sleep in your own bed most nights? Do you crave...
...We have recently DOUBLED our call center team and increased our marketing which means we have more leads/appointments than sales reps! Come join a highly reputable home improvement company that offers pre-screened appointments, flexible schedule, uncapped commissions...
...This position is posted by Jobgether on behalf of a partner company. We are currently looking for a WordPress Web Designer (Mid) in Latin America . In this role, you will design, build, and manage high-quality WordPress websites that combine aesthetic appeal with...
...firsthand what it's like to be part of a health care organization that's nationally recognized... ...honored five times with the American Nurses Credentialing Center's prestigious... ...Admission Nurse or Case manager ~ AMB-BC- Ambulatory Care Nursing ANCC - State of Pennsylvania...
...We are currently seeking a SpanishState Certified Court Interpreter for an upcoming deposition taking place in Atlanta. Details are as follows: Date: 9/08/25 Start time: 9:45am Est Length : 4hrs Location : 3384 Peachtree Road NEAtlanta, GA 303...