EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
About the Voith Group The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867,...
...experienced caregivers for afternoon and evening shifts . If you have a passion for helping... ...day, we want to hear from you! Shift Times Available: ~ Afternoon Shifts (1PM5... ...Evening Shifts (5PM9PM or later)~ Flexible part-time and full-time options...
...Job Title: Call Center / Customer Service Location: East Hartford, CT 06108 Duration: 6 Months (Temp to Hire) Summary: We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role...
...TANKER endorsement. ~ No RESTRICTIONS. Must be legally allowed to drive a manual transmission truck. ~ Must possess a valid TWIC card or be willing to obtain one. ~ Must pass a pre-employment drug screen to include hair follicle and urine . ~ Must possess a...
...TekPro is a recruiting partner for advanced manufacturing organizations across the United States. We are representing a long-standing aerospace components manufacturer seeking a Manufacturing Process Engineer to support new product introduction, improve existing machining...