Dental Customer Support (Junior)
About Osteoid Inc.
Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over ten years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. .
About the Role
As a Dental Customer Support at Osteoid, you will be working in conjunction with our dental professionals. We are the face of Osteoid that the doctors know, and our role is to be the bridge between our customers and the production team to ensure that the final product is designed as the doctor specifies. Our tasks range from helping doctors with submitting their data, resolving issues, and even assisting the doctors in planning cases in Osteoid software. Support is provided primarily through phone and email, and cases can be independent or collaborative.
The ideal candidate is highly motivated, reliable, hard-working, good with problem solving, and is passionate about helping doctors and patients achieve excellent surgical outcomes as a result of our surgical guide services and products. This role has the potential to grow into our Certified Dental Consultants who work independently and contribute to larger-scale projects.
This position is remote and based in Cary, North Carolina, United States.
What You’ll Do
Complete department training requirements under direct supervision
Conduct surgical case planning with doctors
Provide product assistance via phone and email
Conduct product training with new customers
Follow up with surgical case progress
Build a professional working relationship with doctors
Provide clinical feedback from doctors to the production team
Train for and complete bone reduction cases with direct supervision
Successfully passes validation training
Complaint handling
Resolve kickbacks
Receive 3rd party data
Other relevant duties as assigned
Skills and Abilities Required
Qualities We Look For
Minimum Education and Experience Required
Bachelor's degree in Biology or a related field
0-1+ year of full time work experience
What We Offer
_ Osteoid is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred. _
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