Job Description

Insurance Verification Specialist

Position Summary

Austin Retina Associates is seeking a dynamic, self-motivated individual to assist in providing unparalleled patient satisfaction while verifying, communicating, and tracking insurance. 

Why join Austin Retina Associates?

Competitive market pay including pay and annual pay reviews. Earn while you learn!

Company paid health insurance, life insurance, dental, vision, Employee Assistance Program (EAP), employer paid 401(k) contribution up to 3% with no employee contribution required. Gym membership discounts, and discount ticket and event programs.

Join our team and as we #savesight in Central Texas. We are looking for a responsible, self-motivated individual who wants to be the star of our patient satisfaction team. 

You'll Be A Great Fit If You...

• Are proficient with computers and comfortable learning new softwares (data entry, multiple systems at once, etc.) 
• Don't mind training from the ground floor and love to learn new things 
• Have a high attention to detail 
• Are a good communicator and can relate well with others 
• Can accept continual feedback and commit to continual improvement 
• Enjoy working with a high volume of cases in a high-performance culture 
• Thrive in an environment working closely with a team 
• Enjoy a diverse, family atmosphere with solid benefits and room for learning and growth 
• Have a desire to be part of a winning team and to contribute in making it even better 

Duties

• Verify insurance for new patients and insurance changes, review coverage, co-pays, co-insurance, and deductible information to ensure that both patient and physician are aware of coverage before diagnosis and/or treatment begins. 
• Pre-authorize inpatient treatments with insurance companies to ensure treatments are covered, verify and communicate co-pays, co-insurance, and deductible information. 
• Connect patients with subsidized/discounted coverage options (insurance programs) when eligible. 
• Verify that patients have any required referrals by contacting referring physician offices by phone, email, or fax.
• Communicate with co-workers by phone, electronic messages, and by updating patient chart notes. 
• Create records to document communication with insurance companies and referring physicians by scanning and inputting data into EMR/EHR systems (AMD and MDI). 
• Other duties as assigned. 

Required Attributes

• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork 
• Strong interpersonal skills (effective listening, clear communication, effective customer problem resolution, warm demeanor) 
• Ability to develop and maintain strong relationships with referring doctors, offices, and patients 
• Ability to stay organized and ensure follow-through with multiple demands and customers 
• Ability to master multiple computer systems (data entry and data retrieval) 
• Ability to master terminology in the medical field 

Nice to Have

• Experience with health insurance verification and physician referral tracking 
• Experience with medical office administration 
• Bilingual in Spanish at a professional level 

Position Details

• Schedule assigned by supervisor (approximately 9-6pm or 8-5pm) during weekdays. 
• No travel required 
• Hourly pay (FLSA non-exempt, eligible for overtime) 

Physical Demands and Requirements

• Ability to view patient images and read written, printed, and electronic information 
• Continuous use of a computer terminal (continuous typing, remaining stationary, and positioned to view and use computer terminal) 
• Verbal communication with patients and co-workers

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