Job Description

A Housekeeping Manager ensures that the housekeeping department runs in an efficient manner. They typically work in hotels or other areas within the hospitality industry where they provide guests with quality service and a clean and safe environment throughout the duration of their stay. They also manage department staff, departmental expenses, and budgeting. Directors of housekeeping generally stand for long periods of time and must have a good amount of physical stamina. They need to be calm under pressure as the environment can be highly stressful at times. Good leadership qualities and excellent people and customer service skills are paramount to this role. Proficiency in various relevant computer programs, including Microsoft products is an important skill. Directors of housekeeping should have excellent communication skills to convey information and ideas clearly, both oral and written. They need to be able to prioritize work and collaborate with other department leaders and supervisors. Maintaining inventory of necessary materials and products, balancing budgets, as well as handling staff and customers are other roles important to the director of housekeeping. Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas, and Employee Areas meet the highest standards of cleanliness. Responsible for handling guest interactions and issues in a timely manner. Conducts Performance Evaluations and disciplines staff when needed. Works directly with staffing agencies to ensure proper staffing levels. Select, train, evaluate, lead, motivate, and coach all employees in the Hotel’s Housekeeping Department to ensure that established cultural and core standards are met. Assures financial goals of the Housekeeping department are met. This role has direct contact with guests and as such good communication skills are a necessity. This position does require an applicant with a flexible schedule, able to work morning/afternoon shifts, weekends, and holidays. The Director-Housekeeping is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the Hospitality standards as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry.

• Supervisory experience required
• Must be proficient in Windows operating systems Company approved spreadsheets and word processing
• Must have a valid driver’s license for the applicable state
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful high pressure situations
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests
• Must be able to work with and understand financial information and data and basic arithmetic functions
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards, including brand product standards
• Ensure that standards are maintained at a superior level daily
• Establish and maintain a superior level of cleanliness and institute work rules to accomplish the same
• Develop working schedules to meet peak end low demand periods, following local labor law requirements
• Maintain payroll and labor costs
• Liaise with Front Office to ascertain and meet anticipated guest check-in and check-out – ensuring the correct inventory required is always available
• Inspect daily all areas to ensure hotel standards are maintained and address areas failing to meet standard
• Ability to train and develop the Housekeeping and Laundry departments
• Ability to motivate the staff and developing incentive programs to improve their productivity
• Prioritize, organize and follow-up
• Highly organized
• Be a clear thinker, remaining calm and resolving problems using good judgement
• Follow directions thoroughly
• Understand a guest’s service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Required to speak, read and write English, with fluency in other languages preferred
• Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

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