Job Title: Helpdesk Specialist Entry (Onsite)
Location: Washington, DC
Duration: 12 Months+
Job Description:
The Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.
Responsibilities:
Skills:
| Skills | Required / Desired | Amount | of Experience |
| Bachelor's degree in IT or related field or equivalent experience | Required | 5 | Years |
| Diagnosing and resolving end user computer/computer peripherals problems | Required | 1 | Years |
| Providing second-tier support to end users, server, or mainframe apps/hardware | Required | 1 | Years |
| Documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems | Required | 1 | Years |
| Assisting in the setup, re-installation or replacement of IT equipment between floors. | Required | 1 | Years |
| Resolving issues and or troubleshooting issues to supervisor. | Required | 1 | Years |
| Ability to communicate issues and work in team environment. | Required | 1 | Years |
| Knowledge of IT hardware configuration and installation (pc's monitors setup) | Required | 1 | Years |
| Must be able to lift 20 lb | Required | ||
| Must be willing to work onsite | Required |
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