Job Description

Salary: $78,583.4 - 106,339.4 per year Requirements:

• Clearance Level Must Currently Possess: Top Secret
• Clearance Level Must Be Able to Obtain: Top Secret/SCI
• Job Family: Systems Administration
• Skills: Customer Service, Information Technology (IT) Support, Microsoft Office
• Certifications: None
• Experience: 3+ years of related experience
• US Citizenship Required: Yes
• Required Technical Skills: Technical support, networking, application support, problem solving.
• Required Certifications: CompTIA Security+ required within 6 months of start date
• Security Clearance Level: Active Top Secret with SCI Eligibility
• Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must pass a basic English Language assessment test.

Responsibilities:

• As a Help Desk Technician, I will provide world-class IT support to our prestigious clientele at the highest levels of the federal government. I will act as the first point of contact for our government client and demonstrate exceptional technical and customer service skills to resolve issues quickly and efficiently. My primary duties will include:
• Providing a high level of technical support and service to onsite and remote customers.
• Demonstrating attention to detail, problem-solving skills, and a desire to provide a great customer experience.
• Delivering excellent customer service via phone, chat, email, tickets, and deskside support.
• Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
• Troubleshooting and resolving issues with both Microsoft Windows and MacOS.
• Diagnosing hardware, software, and user problems and recommending corrective actions or procedural changes.
• Supporting Microsoft Office 365 and Active Directory products.
• Documenting and tracking customer incidents and requests via a ticket management system.
• Following the resolution process and efficiently escalating tickets to appropriate teams when applicable.
• Isolating and resolving issues with individual workstations.
• Serving as a subject matter expert to answer questions about hardware and software related issues.
• Using advanced skills to set up shared drives, map network drives, install and update software, etc.

Technologies:

• Active Directory
• Hardware
• Support
• macOS
• Network
• Office 365
• Security
• Windows
• AI
• Cloud

More:

At GDIT, we view our people as our greatest differentiator. As a Help Desk Technician, I will play a crucial role in ensuring today is safe and tomorrow is smarter. We offer extensive options for training, certification, and career advancement, fostering an environment where when I succeed, we succeed together.

The likely hourly rate for this position is between $37.79 - $51.13, depending on experience, geographic location, and contractual requirements. The role requires a commitment of 40 hours a week, with some travel (10-25%). The position is based onsite in Washington, District of Columbia.

Our benefits package includes various medical, dental, and vision plan options, as well as a 401(k) plan with company match. We emphasize work/life balance with flexible work weeks and generous paid time off policies. Additionally, we provide comprehensive income protection through disability benefits, life, and accidental coverage.

We are GDIT—connecting talent with impactful missions and fostering a workplace that empowers professionals to drive change in technology and beyond. We are an Equal Opportunity Employer, committed to supporting individuals with disabilities and protected veterans.

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

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