Job Description

Headway's mission is a big one – to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we've grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the team & role:

At Headway, we aim to support our providers in offering high-quality, safe, and effective clinical care. As the Head of Clinical Operations, you will build and lead a high-performing team, driving operational excellence and owning clinical quality oversight across our provider network. You'll be at the forefront of driving innovation in a high-growth environment and crafting solutions that ensure seamless, scalable processes. If you're excited about creating lasting impact in a rapidly changing landscape, this is your opportunity to lead with vision and purpose.

You will:

• Build and lead a high-performing Clinical Operations team, mentoring and expanding a group of operations professionals to drive success in a fast-paced startup environment.
• Partner with cross-functional teams, including clinical, product, engineering, partnerships, data, finance, and executive leadership, to align on strategy, execute initiatives, and achieve company-wide goals.
• Oversee clinical quality network oversight in collaboration with clinical leadership, utilizing chart reviews, product development, and analytics to maintain a leading quality program.
• Lead the recruitment, training, and support of an A+ provider peer network, fostering a human-centric and provider-focused culture.
• Act as the main liaison for physician and clinical staff relations, and support the development and implementation of protocols with clinical leadership.
• Manage financial planning and budgeting for the clinical operations function, ensuring alignment with organizational objectives.

You'd be a great fit if:

• You have 12+ years of experience in clinical operations or strategy at high-growth companies, including direct collaboration with clinical teams.
• You have 5+ years of experience managing high-performing teams, with a strong track record in recruiting, managing, and developing top talent
• You have experience in developing and managing organizational policies, procedures, and systems, with a strong understanding of government regulations and compliance requirements.
• You excel at communicating complex concepts clearly and effectively to diverse audiences.
• You thrive in fast-paced, dynamic environments and are adept at making sound, timely decisions in the face of ambiguity and change.
• You proactively seek opportunities to tackle unfamiliar challenges, navigate uncertainty, and drive strategic outcomes.
• You are motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare.

Compensation and Benefits:

• Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
  • Group A: $215,000
  • Group B: $193,500
  • Group C: $172,000
  • Examples of cities located in each Compensation Grouping:
    • Group A = NYC, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
    • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
    • Group C = All remaining cities

• Benefits offered include:
  • Equity Compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development

#LI-AR1

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.

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