NEW RESTAURANT OPENING!
NEW YORK'S BIGGEST RESTAURANT OPENING 2024
Exciting times ahead here at Aqua Restaurant Group , as we are opening a dual new restaurant in NYC this year - the biggest restaurant opening of 2024 in The Big Apple
With the Italian fleur, we will be opening a restaurant with the freshest produce from Italy, vibrant & buzzy atmosphere with live DJs in the evening & weekend brunches as well as a Japanese restaurant with lots of cocktail choices
If you or someone you know, are looking to join the restaurant scene with us in NYC, we would love to hear from you!
We are looking for an energetic and detail oriented Guest Experience Manager to lead our team. Join us in launching a brand-new restaurant and bring your expertise and creativity to the forefront of NYC’s food scene!
It is the mission and intent of this position to ensuring and providing flawless, upscale, professional and high-class guest service experiences. This role will include analyzing customer feedback, providing strategic direction to continuously improve overall rating, responding to guests needs, and anticipating their unstated ones.
Scope of Position The Guest Experience Manager will make our clients feel welcome and ensure their pleasant and comfortable dining experience at our restaurant.The Guest Experience Manager responsibilities include managing high phone volume, reservationist duties, responding to guest’s inquiries or complaints, and resolving any issues with a positive and professional demeanour. You will also make sure our Hosts staff offer stellar customer service and provide memorable hospitality experiences for our guests.The Guest Experience Manager will have a flair for communication with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our restaurant’s image by answering guests’ requests and making sure our visitors are satisfied. This role with work alongside the events team as well as work with the Marketing team on any special promos or events.
Organizational Structure
The Guest Experience Manager reports directly to the General Manager.
Reservationist Duties:
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