Front Desk Agent Job at Red Lion Inn & Suites Port Orchard, Port Orchard, WA

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  • Red Lion Inn & Suites Port Orchard
  • Port Orchard, WA

Job Description

**Shifts:**

Audit Shift (Overnight): Monday-Tuesday 11:00 PM - 7:00 AM

Night Shift: Friday-Saturday 3:00 PM - 11:00 PM or 7:00 AM -3:00 PM

Job Description:

Red Lion is seeking a dedicated and detail-oriented individual to join our team as a Front Desk Audit/Night Shift team member. This role is crucial for maintaining the smooth operation of our front desk during late-night hours, ensuring the accuracy of our nightly audit processes, and assisting with light breakfast preparation in the morning.

**Responsibilities:**

Audit Shift Duties:

- Perform nightly audits of financial transactions and guest accounts to ensure accuracy.

- Reconcile discrepancies in guest folios and transactions.

- Generate and review daily financial reports, including room revenue and charge adjustments.

- Verify and balance cash drawers and credit card transactions.

- Prepare and distribute end-of-day reports to management.

- Assist with the setup of the breakfast area, including arranging food items and ensuring cleanliness.

- Perform basic food preparation tasks, such as setting out utensils, condiments, and beverages.

Front Desk Duties (Overnight and Night Shift):

- Provide exceptional customer service to guests checking in and out during your shifts.

- Address guest inquiries, resolve issues, and provide information about the hotel and local area.

- Monitor and manage hotel security and safety protocols.

- Handle reservations, cancellations, and modifications as needed.

- Perform administrative tasks including filing, data entry, and report generation.

**Qualifications:**

- High school diploma or equivalent; college degree or relevant experience preferred.

- Previous experience in hotel front desk or auditing roles is a plus.

- Strong attention to detail and ability to work independently.

- Excellent communication and interpersonal skills.

- Proficiency with hotel management software and basic office equipment.

- Ability to handle cash and process payments accurately.

- Must be able to work the assigned shifts, including weekends and holidays as required.

- Ability to perform light physical tasks associated with breakfast setup.

**Red Lion is an Equal Opportunity Employer.**

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Job Tags

Holiday work, Local area, Shift work, Day shift, Saturday,

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