Title: Enterprise IT Network Operations Center Analyst
Rate: $49.25/hr. on W2
Location: Fully Remote
Duration : 06 months contract to begin with
Citizenship Requirement: US Citizens
Job Description:
This client position supports the Enterprise Network Operations Center (NOC) Team, within the Resiliency team. The NOC is the single point of focus for all business operational services, improving IT business performance through global situational awareness, proactive monitoring, advanced diagnostics and predictive analysis, and providing outstanding responsiveness combined with excellent customer support in the delivery of clients IT Infrastructure and Services. This position will support the Network Operations
Center Team with specific focus to the following:
Monitors Network/Telecomm infrastructure utilized by client Customers
Provides first-level troubleshooting, verification, resolution and/or timely notification of system-generated alerts and coordination/closure of incident tickets
Reviews system and performance data from multiple sources to analyze anomalies and variances from normal thresholds taking appropriate action
Leads Service Alert Notifications process and the TAC line support
Monitors dashboards and portals for triggered alerts
Observes equipment and control panels for operator messages or error indicators taking appropriate action
Sets up and runs diagnostic tests and reacts appropriately to the messages and reports errors or machine malfunctions as required
Ensures conformance with Standard Operating Instructions (SOIs), established processes, and workflow in an integrated team environment.
Responsible for communicating all business activities in an effective and timely manner to management and for maintaining professional conduct consistent with company policy and procedures.
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