We are seeking a talented Desktop Support Engineer to provide technical assistance and support to our clients across the United States. As a member of our team you will be responsible for troubleshooting diagnosing and resolving desktop hardware and software issues for our users.
You will also be involved in the installation configuration and maintenance of desktop systems and peripherals.
Key Responsibilities:
Provide timely and effective technical support to end users via email phone or in person
Diagnose and resolve hardware software and network issues on desktop systems
Install configure and maintain desktop operating systems and applications
Coordinate with other IT teams to escalate and resolve complex technical issues
Assist with the setup and deployment of new desktop systems and peripherals
Maintain accurate records of support requests resolutions and inventory
Stay uptodate with industry trends and technologies to enhance the desktop support services
Qualifications:
Bachelors degree in Computer Science Information Technology or related field
2 years of experience in desktop support or IT help desk role
Strong knowledge of desktop operating systems hardware and software applications
Excellent troubleshooting and problemsolving skills
Customeroriented approach with strong communication and interpersonal skills
Ability to work independently and collaboratively in a team environment
Relevant certifications (e.g. CompTIA A Microsoft Certified Desktop Support Technician) are a plus
If you are a proactive and detailoriented individual with a passion for providing exceptional desktop support services we encourage you to apply for this unique opportunity.
Please note that only applicants located in the United States will be considered for this position.
Remote Work :
No
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