General Function
Performs moderately complex analytical, technical and administrative work in the planning, design and installation of new and existing computer systems. Provides day-to-day consultation, instruction, troubleshooting and problem solving to computer users for hardware, software, network and related computer systems and devices. Evaluates reviews and enforces County computer hardware and software standards. This position requires knowledge of all phases and variations of computing systems and support. Works under close supervision of the Systems Support Supervisor. Performance is reviewed through observations, conferences, reports and achievement of desired results.
Representative Duties
· Installs, configures and ensures the effective operation of all end user hardware and software, peripheral equipment and mobile devices within established County standards.
· Monitors and responds to Service Center trouble calls and provides end user training in use of equipment and software.
· Confers with the customer to diagnose simple to moderately complex problems, apply solutions and assist in determining the types of hardware and software required to meet business needs.
· Ensures end user hardware, software and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems and application servers.
· Creates, runs, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures.
· Performs moderately complex troubleshooting procedures encompassing multiple technology platforms.
· Coordinates efforts with technical staff and customers to determine and resolve client issues under direction of technical lead.
· Reviews licensing problems and performs software and hardware audits throughout the organization.
· Provides audit reports and assessments and ensures compliance with licensing regulations.
· Provides on call support as needed 24 hours a day, 7 days a week.
· Performs other related duties as assigned.
Minimum Qualifications
Bachelor’s Degree from an accredited institution in Computer Science or related field and one year experience in the installation, programming and troubleshooting of computer hardware, software, or mobile devices or an equivalent combination of related education, training and experience.
Technical and support level knowledge of all Microsoft Productivity products.
Knowledge of data networking, both wired and wireless
Experience using computer diagnostic tools.
Preferences
Applicable Microsoft certifications or A+ certifications.
ENVIRONMENT
Information Systems & Services supports over 10,000 desktop workstations. Software standards include but not limited to the latest Microsoft Office Suite Professional, Microsoft Exchange, Microsoft Outlook, productivity software applications and industry standard business applications.
A. Programming Languages and Tools
· SQL, MicroFocus Cobol, PHP, IBI- WebFocus, Oracle SQL ,PeopleTools, Peoplecode, PeopleSoft’s Query Tool, SQR, Business Objects and Crystal Reports, XML, HTML, JAVA, .NET, C#, ESRI Suite, and PowerShell Scripting.
B. Database Management Systems
· Oracle – 3 most recent versions
· MS SQL Server – 2 most recent versions
C. Operating Systems
· UNIX (AIX), LINUX (Redhat), Microsoft Windows 10 or higher, Microsoft Server 2008 or higher, VMWare, Industry Standard Load Balancer, Content Switches.
D. Network
TCP/IP & RFC standards & protocols, Cisco IOS, Cisco 7600 series and ASR 1K routers, OSPF and BGP, Catalyst 45XX - 65XX, Cisco 9000 series switches including multilayer switching, Juniper EX series switches, MX routers and SRX firewalls. Linux (DNS and network monitoring), ASA 5500-x firewalls, VPN (IPSEC and SSL), Wireless LAN controllers 5520s and Cisco Meraki SD-WAN, Solarwinds, Multicast, SNMP, VoIP, SIP, CME, Avaya 8700 Enterprise Series.Section 2, Specification / Scope of Services | Page 2
E. Email
· Microsoft Exchange – 2 most recent versions
· Industry Standard
· Filtering Appliance
F. Hardware
· IBM P9 series servers, Cisco and Dell server platforms, EMC, Cohesity, Pure, NetApp storage, and Citrix Netscaler load balancers.
G. Applications
· Financial, PeopleSoft HRMS, Inventory, Work Order, Wireless, Imaging, Workflow, Internet/Intranet, E-Commerce, Building Permits, Corrections, Utilities Water & Wastewater Billing, Medical/Health Services, Animal Services, Code Enforcement, GIS and Zoning.
H. Mobile Devices
· Android, Apple, Mobile Device Software (MDS)
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