Customer Service Representative I Job at SGS Consulting, New York, NY

S25EQXlFWnBhTlJvbDVxS1pQSUpYeGpEN2c9PQ==
  • SGS Consulting
  • New York, NY

Job Description

Job Responsibilities:

  • Serve as the first point of contact for customers via phone and email
  • Route inquiries appropriately and ensure prompt responses
  • Follow ISO9001 Customer Service Procedures and Work Instructions
  • Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
  • Assist with warranty claim processing
  • Perform other duties as assigned by the Customer Service Manager

Skills:

  • Customer service
  • MS Office, Salesforce, and general CRM tools
  • Order Entry

Education/Experience:

  • High school diploma or equivalent
  • 1–3 years of experience in a customer service role
  • Proficiency with ERP-LX required
  • Financial/accounting aptitude and strong problem-solving skills required
  • Familiarity with MS Office, Salesforce, and general CRM tools

Job Tags

Similar Jobs

CME Associates

Civil Engineering Technician Summer Internship Job at CME Associates

 ...engineering, construction materials evaluation in both field and laboratory, geological sciences, subsurface exploration, and...  ...construction sites. Day trips in the Syracuse, NY area. This internship is for summer 2026, we expect this position to be full-time hours... 

Direct Impact Logistics

Owner Operator - Furniture Delivery Job at Direct Impact Logistics

 ...installation of various furniture items. Loading and unloading of furniture and in-home white glove delivery. Requirements: ~26ft box truck with lift gate. ~ Provide a two-person delivery team. ~ Must have a personal set of tools. ~ Valid Driver's License with... 

Lensa

Warehouse Order Picker Full Time 2nd Shift Job at Lensa

 ...essential products to our customers. What Youll Be Doing As a warehouse associate you may work in one of the following four areas:...  ...: You will be responsible for selecting product, pulling, and packing totes, as well as cutting cases of merchandise and/or stocking... 

SafetyKleen

SKE Sales Rep Job at SafetyKleen

 ...with us. The Opportunity The Outside Sales Representative - Environmental, internally known as a SKE Sales Rep, focuses on building business within their...  ...development and internal promotion Health, Dental and Life Insurance 401K, tuition reimbursement... 

GE Renewable Energy Power and Aviation

Boeing Senior Commercial Account Manager Job at GE Renewable Energy Power and Aviation

 ...Job Description Summary Support the Boeing and GE/CFM sales teams for all priority strategic campaigns. Own the relationship between...  ...Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as...