Job Description

Interpower Corporation is currently seeking a team-oriented candidate to join the Customer Service Team. Our Customer Service Representatives meet the needs of customers through friendly and professional communication, accurate order entry, and timely problem-solving. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. (with an hour lunch), and is on-site at our Oskaloosa, Iowa facility.

Candidates should possess excellent written, verbal, and listening skills that are accurate and concise; a strong desire to delight customers through individual and team contributions; ability to pay close attention to detail and have previous computer experience. Previous customer service experience in a similar position is desired.

Benefits include:

• Team-orientated environment
• Competitive benefits package includes health insurance and 401(k) with company match
• Skill-based learning and assessment provides opportunities for compensation advancement

Responsibilities include, but are not limited to, the following:

• Ability to delight customers via phone and email with accurate, friendly, and professional service.
• Strong written, verbal, and listening communication skills that are clear and concise.
• Ability to use available resources, apply problem solving and critical thinking skills, and know when to ask questions or escalate issues.
• Proven organizational and prioritization skills to manage multiple requests and follow tasks through to completion.
• Excellent computer skills, including ERP, Word, Excel, Outlook, etc.
• Ability to multi-task while maintaining accuracy and attention to detail.
• Desire and ability to learn in a training-intensive role; comfort asking questions and seeking feedback.
• Ability to perform in an encouraging team environment and contribute positively to team culture.
• Ability to handle challenging situations in a caring, professional, and responsible manner.

The following would be a plus:

• Previous Customer Service experience (office, call center, or other customer-facing roles).
• Good knowledge of our products or experience learning technical product information.
• Ability to type approximately 30 words per minute or the commitment to improve typing speed using tutorials.
• Completion of additional education or training related to business, communication, or similar fields.

Successful candidates will be:

• Professional, dependable, responsible, and team- oriented.
• Proactive and comfortable taking ownership of tasks start to finish.
• Detail oriented and able to translate complex product information into customer friendly language.
• Quick learners who are open to feedback and continuous improvement.

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Qualified candidates can apply direct through Indeed, via our website at or via email to jobs@interpower.com.

Equal Opportunity Employer

Pre-offer background check required

Pre-employment physical and drug screen required

Pay: $16.50 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

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