Customer Service Representative Job at Home Comfort Services, Inc., United States

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  • Home Comfort Services, Inc.
  • United States

Job Description

Home Comfort is a local HVAC service provider. Your comfort level in your home is very important to us. We consider our customers to be long-time friends; therefore, it is important to us to offer the best equipment and services available. No matter what problem you may encounter, our team can help with your heating and cooling needs.When you call Home Comfort you will be greeted by a friendly voice looking forward to helping with your questions about your home or business comfort needs. If for some reason you experience an unfortunate problem when our office is closed, one of our “on call” technicians will respond to your need any day, any time.For more information, please feel free to call our office at (847) COMFORTOur Mission:“To provide families with total home comfort while delivering complete customer satisfaction.”We make your home more comfortable!

The Role

This role entails answering phones, scheduling customers through our scheduling software, helping customers with retail purchases, and performing administrative duties. Our Customer Service team often wears multiple hats. We have Customer Service Representatives who are now working with us on marketing, internal audit, sales, and HR.  No cold-calling or hard selling required  because we have enough work to keep us busy year-round. You will rarely have to deal with upset or frustrated customers because we deliver on our promises!

Ideal Profile

  • You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the HR Tech industry.
  • You are a strong team player who can manage multiple stakeholders
  • You are a strong networker & relationship builder
  • You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

  • Flexible working options
  • Leadership Role
  • A role that offers a breadth of learning opportunities

Job Tags

Full time, Local area, Flexible hours,

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