Job Description

At SummitMedia, LLC, we pride ourselves on delivering top-notch online media solutions that engage our audience and elevate our clients' brands. We are currently seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will play a pivotal part in enhancing our customer experience by providing exceptional support and guidance to our users. As a vital touchpoint for our customers, you will be responsible for addressing inquiries, resolving issues, and ensuring that every interaction reflects our commitment to excellence. Your ability to communicate effectively and empathetically will help foster lasting relationships with our clients and audience. We are looking for an enthusiastic individual who thrives in a fast-paced environment and is passionate about helping others. Your contributions will not only support our customers but also help drive overall company success. If you are a self-motivated individual with a keen eye for detail and a dedication to providing outstanding service, we would love to hear from you and discuss how you can become a key member of SummitMedia, LLC.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and chat.
• Provide prompt and accurate responses to customer questions regarding products and services.
• Resolve customer issues with a focus on achieving a satisfactory outcome.
• Document all customer interactions and feedback for tracking and improvements.
• Coordinate with internal teams to resolve customer complaints and ensure timely solutions.
• Assist in processing orders, returns, and refunds accurately and efficiently.
• Monitor customer feedback and identify trends to enhance service quality.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred but not required.
• Proven experience in a customer service role, preferably in the online media industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Proficient in using customer service software and tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help others.

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