Job Description

WHO WE ARE  

Secure. Comply. Elevate - Your Trusted Cyber Security and AI Risk Management Partner. Elevate addresses auditing needs by offering expert Governance, Risk, and Compliance services tailored to the complexities of cybersecurity and AI compliance. Leveraging a team of seasoned multi-disciplinary professionals, we provide high-quality, trustworthy solutions that efficiently navigate the intricacies of regulatory changes and technological advancements. Our approach focuses on delivering comprehensive cyber and AI audits and adaptable strategies, ensuring organizations remain compliant and secure without unnecessary expenditure of time and resources. With Elevate, clients gain a reliable partner dedicated to solving their cybersecurity and AI governance challenges effectively and efficiently. 

We value exceptional client service, solving and coaching our clients through complex and critical transformations and providing effective communication (both verbal & written). 

We are seeking a motivated, experienced, and self-managed Business Operations Manager , with a background in marketing to work closely with the CEO and Director of Delivery to execute strategy and oversee the day-to-day management of our operations. This role is critical in driving our mission to provide top-tier service and solutions to our clients, while leading the marketing function. 

RESPONSIBILITIES:

• Strategic Planning: Partner with the CEO to develop and implement business strategies, focusing on expanding into additional markets. 
• Operations Management: Oversee daily operations, ensuring efficiency and high performance. 
• Compliance: Ensure compliance with regulatory requirements and internal policies. 
• Continuous Improvement: Drive continuous improvement initiatives to enhance operational effectiveness. 
• Vendor Management: Manage third-party vendors and collaborate with team members to ensure key strategies are executed and completed. 
• Performance Monitoring: Monitor and report on operational performance, making data-driven decisions to optimize processes. 
• Marketing Oversight: Coordinate marketing functions with an offshore resource and an external marketing agency, ensuring alignment with overall business objectives. 
• Campaign Execution: Oversee the development and execution of marketing strategies, campaigns, and initiatives. 
• Project Delivery: Ensure the timely and effective delivery of marketing projects, collaborating with internal and external teams to drive results. 
• Back-Office Functions: Improve and manage back-office functions, including Marketing, HR, Delivery Operations, and administrative tasks. 

QUALIFICATIONS:

• Experience: Proven experience in business operations roles, ideally within the consulting, project management, or professional services industry. 
• Knowledge: Understanding of IT Compliance & Privacy, AI Governance & Auditing, Cybersecurity Posture, and Process Improvement. 
• Skills: Excellent leadership, communication, and organizational skills. 
• Independence: Ability to work independently and manage multiple priorities in a fast-paced environment. 
• Methodology: Familiarity with the EOS® Traction is a plus. 
• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field. 
• Marketing Coordination: Experience coordinating marketing functions, including working with offshore resources and external marketing agencies. 
• Leadership: 7+ years in strategic roles and experience performing and managing operational functions and teams.

TRAVEL REQUIREMENTS:

This is a flexible/remote position that does not require much travel. May require attendance at firm-wide events (annual/semi-annual). 

BENEFITS:

• Excellent compensation based on experience 
• Remote Position 
• Healthcare (Medical, Vision, Dental) 
• 401k 
• Paid Time Off 
• Bonus and other perks 

OUR MISSION

We are here to Elevate cybersecurity and internal controls while safeguarding our clients' profits and reputations. 

OUR GOAL

Provide valuable, timely, and quality service to our clients that simplifies complicated challenges, provides intelligent insight, and allows them to make better decisions. 

OUR CORE VALUES

• Accountable and Dedicated: Gets work done on time with a customer service mindset. 
• Adaptable and Resourceful: Self-managing and self-directing, takes ownership. 
• "Gets it done" Attitude: Delivers the highest quality work. 
• Humble and Relatable: Exhibits quiet confidence and a desire to help. 
• Integrity: Does the right thing, even when no one is watching. 

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